Reply I have been an AT&T customer for over 25 years and I have never been more disappointed whit in past experiences as this most recent experience.
My internet and phone system stop working on June 11, 2018.
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Less than a week when I didn’t receive unemployment benefits, I went online to find out they went online as if they were me and shut down my benefits as if I had informed the State of Florida I no longer needed benefits.SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company. In 2008, the AT&T corporate office moved from San Antonio to Dallas. I was receiving monthly paper bills from Directv and paying on time thru April 16. On May 16, I left for a three week vacation in Europe, returning June 6.There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. AT&T is currently the largest provider of fixed and mobile telephone services in the US. A few days later, on June 10th my Directv service was shut off while I was watching one of my favorite shows!It wasn’t that they couldn’t help me; they was an immediate concerted effort to keep me from resolving any issues with my cellular telephone service; At times, each one of the employees walked out of the store to make phone calls on their cell phone; they all knew who I was and what I was asking; yet they seemed like they didn’t know what to do about it; and I can tell you, it wasn’t corporate At&t they were calling.But I’ll tell you what to decided to do; they called the police to have me escorted out of At&t store property for trespassing; and told by the officers after with speaking to the woman manager, that I needed to leave, because they didn’t want to charge with trespassing, but it’s what the store manager was saying she wanted them to do.I called for services and was told they would FED Ex and new modem within two days. A tech called me and said his name was Oscar and they was still working on my case and there was no need to call back.I waited another couple days to called back and was told that a modem was scheduled to be sent out on the 17th. Called for the third time and still received no help.Today I was told that my balance is .14 not .14 and that the restoral charge could not be removed.Directv customer service is unresponsive and useless.Two days after the home service by an At&t service man, we discovered an entire network that had been created, on our home system; a perverse network, but it could only be accessed by me on the new smart television I purchased 8 prior, but never used the smart aspect of it much.For some reason I accessed the network part of the smart television; and there before my eyes were things I did not think could exist in this, the greatest country on the planet; but there was diagrams listing each individual rooms, with titles such as kitchen, mother’s room, master bedroom, and more that I’m not going to discuss here. to an Apple store, but the waiting list was 2 hours, so we decided to go into the At&t store next door; we met the most intelligent, helpful, and truly for At&t rep.